Posts Tagged ‘word of mouth’

Influencers: Organic or Paid? Making the Right Choice Matters

Wednesday, May 3rd, 2017

Testimonials and endorsements have been a mainstay in marketing for many years. In the online environment, these concepts have been combined, embraced, and refined to drive a hot trend: influencer marketing. It works. If you think about your own purchase behaviors, you can probably trace many of those purchases—whether for some electronic device, a hairstyle, a meal, or a car—to a recommendation or referral that came from a friend or relative or that was prompted through some online endorsement from an individual you admire. How effective are these kind of endorsements? Both Nielsen and McKinsey have studied the issue.

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The Role of Contributed Content in Your Marketing Mix

Monday, September 21st, 2015

by Linda Pophal

As more and more businesses engage in content marketing, studies show that implied endorsements from third-party experts hold more weight with buyers than what companies say about themselves. That makes logical sense. Think about how you are influenced to buy new products, try a new restaurant, etc. Will you be most influenced by their advertisements, social media posts and other self-promotions, or by what others say about them? The latter is likely to be true. (more…)

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How to Get Customers to Spread the Good Word

Tuesday, June 30th, 2015

by Linda Pophal

 

wrote a post recently about the value of positive public relations compared to other ways of generating awareness and preference for organizations. I made the point that what others say about us (e.g. positive word-of-mouth) is always more impactful than what we say about ourselves. One reader followed up with a question: “So how do we get our satisfied customers/alumni to talk about us more?”

This was my response: (more…)

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What You Need to Teach Your Employees About Customer Service

Tuesday, April 8th, 2014

The best product or service in the world won’t be well received by customers if it is delivered poorly. Businesses of any kind and any size — whether virtual or bricks and mortar — must deliver exceptional customer service to compete effectively in what has become an increasingly competitive business environment. With businesses able to sell their goods literally around the world, your field of competitors has increased exponentially.

That means that you need to ensure that your employees are prepared to

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Dancing Babies, Talk About Ship and Dads in Briefs: Creativity With Relevance Gets Results!

Monday, April 29th, 2013

The Evian babies are back! In a new spot, which has received more than 41 million views on YouTube, adults find themselves face-to-face with their younger selves in a large mirrored window–and the dancing ensues. It’s adorable–but does it sell water? Where’s the relevance?

Contrast this spot to an equally creative–and far more out-of-the-box–spot (more…)

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Creating a Lasting Brand Image

Tuesday, August 7th, 2012

Why do some brands become cultural legends that stand the test of time, while others ebb, flow and eventually sink? The brand is the cornerstone of any business and is, unfortunately, often misunderstood. That is possibly why the brand is also often so mismanaged. Brands are not, are not, ARE NOT logos, taglines or corporate colors. Brands are not advertisements. Brands are not Facebook pages. (more…)

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What to do When You Make an Online Mistake

Tuesday, July 3rd, 2012

Whether managing your personal account or updating an employer or client account you’re responsible for, making an online mistake can be embarrassing to say the least. Online mistakes can also be costly in terms of damage done to an individual or firm’s reputation. As many celebrities and newsies have discovered sometimes what they felt was an innocuous statement can become quickly controversial and viral.

A client recently asked me how to deal with an error that went out in a post. There is no “easy answer” to this type of question, of course. The answer is really “it depends.”  It depends on what the “oops” was, how many people are likely to see it, what the potential negative ramifications might be and–importantly–whether a follow up message might bring more attention to the issue rather than defusing it. Believe it or not (more…)

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Spread the Word – You’ll Get Exceptional Customer Service at Road Ranger!

Monday, May 7th, 2012

On a recent shopping excursion with my friend Mary she told me about a phenomenal service experience she recently had while on a trip with her mother. They had stopped at McDonald’s and Mary, who prefers Coke products, found that Coke was temporarily unavailable. So, she decided to walk across the parking lot to a nearby gas station – Road Ranger.

She got her Diet Coke and then found that there were long lines at the counter so  (more…)

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Why Pinterest Works for Users and Brands

Friday, April 20th, 2012

I was engaged in an online discussion recently about the value (or lack thereof) of Pinterest. It reminded me of similar discussions over the years about various technologies and tools that crop up on an increasingly frequent basis. I wouldn’t call myself an early adopter but I do like to keep up-to-date and experiment with new communication tools particularly. Recently I’ve experimented with Google+, Quora and Pinterest. Pinterest, for me anyway, (more…)

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High Demand for Free Services (aka Free Marketing)

Saturday, June 5th, 2010

I recently observed in a LinkedIn update I posted that I seem to be in high demand these days to provide free services. I’m asked to conduct free webinars (well the webinars are actually paid for by the attendees, but I, as the presenter, am not paid), contribute free blog posts, offer free marketing or communication advice, provide free copy critiques, etc., etc., etc.

I’ve been fairly generous in terms of saying “yes,” to these requests, but I’m finding the need to become more stingy, primarily because (more…)

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