Archive for the ‘Marketing and Branding’ Category

What’s the Purpose of Advertising: To Entertain or to Sell?

Thursday, September 29th, 2022

I used to love the E*Trade commercials with the talking babies. They were cute, clever, and they made me laugh. In fact, every time I see one—regardless of how many times I’ve seen it previously—I laugh. I liked them. They were well done. They had good production values. They were clever.

But, did they work from an advertising standpoint? (more…)

Generating Responses, Followers, and Referrals—An “A-ha!” Moment

Monday, September 26th, 2022

17877227 – social media

A while ago I experienced an interesting phenomenon related to the release of my monthly e-letter. I’d gotten into the practice of posting notices to various LinkedIn groups when a new e-letter was available, inviting new subscribers. I had been doing this for about 14 months and (more…)

How Do Your Customers Perceive Your Brand?

Wednesday, September 21st, 2022

It is not uncommon for me to be approached by a client or a potential client who wants to “develop their brand.” They are often surprised to find that they already have one—we all do.

You may also be surprised to learn that, whether you realize it or not, you have a brand identity. You may not know what that identity is, but you have one!

Many business owners believe that they define their brand. In truth, a brand is defined by your customers or clients. The definition is based on (more…)

If Your Goal is “Implied,” You Don’t Really Have a Goal

Thursday, September 8th, 2022

In interviewing for a job several years ago, I went through a round of interviews with various members of the organization. When meeting with the Chief Administrative Office (CAO), he handed me a brochure and said: “What do you think about this brochure?” My immediate thought was: “In what regard?,” but I resisted the urge to say that and, instead, said:

(more…)

Blogging Best Practices

Tuesday, August 30th, 2022

A business contact of mine asked me recently about my thoughts on the value of blogs for generating revenue and the opportunity that may exist for writers to generate content for blogs.

Personally, I think  the whole field of blogging is (more…)

Are You Making Your Customers Work Too Hard? They May Just Give Up.

Thursday, August 25th, 2022

Sometimes I think the most simple thing that we can do as businesspeople and marketers is “put ourselves in the shoes” of our prospects and customers. Are we making it easy to buy? Or are we setting up unintentional barriers, however slight, that may interfere with—or obliterate—the purchasing process?

(more…)

Qualitative vs. Quantitative Customer Insights and How to Use Them

Tuesday, August 23rd, 2022

A few years ago I was at a craft show—an annual outing where I sell beaded jewelry that I design and “dabble in” throughout the year. Unlike previous shows, that year I sold hardly any earrings, usually a high demand item both because of their uniqueness and low price, I think (I have to be honest with myself!). Instead, that year I sold (more…)

“More” is Not a Good Marketing Goal. Why Specificity Matters.

Tuesday, August 16th, 2022

Many of you have probably been at goal-setting seminars or workshops where the leader will pose a question like: “Would you like to make more money?,” and, of course, everybody nods or raises their hand. Then the leader will approach a workshop participant and  (more…)

Avoiding Paralysis by Analysis: How Much Research Do You Really Need To Do?

Tuesday, August 2nd, 2022

Moving forward with communication tactics without a good understanding of the target audience, their current attitudes and beliefs, and the drivers that might lead them to positive action relative to your product or service is never a good idea.

On the other hand, many companies—particularly small companies—don’t have the time or resources to invest in expensive research activities.

It’s a conundrum—but one that can be addressed (more…)

Your Customers are Talking About You. Do You Know What They’re Saying?

Tuesday, July 26th, 2022

If you’re not on Instagram, Twitter, Facebook or other social media sites —and believe it or not, many, many people are not!—you may be missing out on some very important conversations. Some of these conversations may be about you!

In working with a client recently, we did some quick online research and they were shocked (more…)