Posts Tagged ‘WOM’

Influencers: Organic or Paid? Making the Right Choice Matters

Wednesday, May 3rd, 2017

Testimonials and endorsements have been a mainstay in marketing for many years. In the online environment, these concepts have been combined, embraced, and refined to drive a hot trend: influencer marketing. It works. If you think about your own purchase behaviors, you can probably trace many of those purchases—whether for some electronic device, a hairstyle, a meal, or a car—to a recommendation or referral that came from a friend or relative or that was prompted through some online endorsement from an individual you admire. How effective are these kind of endorsements? Both Nielsen and McKinsey have studied the issue.

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Spread the Word – You’ll Get Exceptional Customer Service at Road Ranger!

Monday, May 7th, 2012

On a recent shopping excursion with my friend Mary she told me about a phenomenal service experience she recently had while on a trip with her mother. They had stopped at McDonald’s and Mary, who prefers Coke products, found that Coke was temporarily unavailable. So, she decided to walk across the parking lot to a nearby gas station – Road Ranger.

She got her Diet Coke and then found that there were long lines at the counter so  (more…)

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