Payment Milestones: A Positive Cash-Flow Approach for Long-Term B2B Projects

December 13th, 2019

by Justin Grensing, Esq., MBA

In many B2B relationships, the amounts of money changing hands can be significant. For small businesses engaged primarily in the B2B realm, a single B2B client could make up a huge percentage of the small business’s total revenue. Moreover, the products and services offered to B2B customers can be fairly complex and take time to deliver in full. All of this makes the invoicing process a valuable tool for small-business owners serving B2B customers. A well-designed invoicing system can help smooth cash flows and provide revenue even before the ultimate completion of a final deliverable. Read the rest of this entry »

Making an Offer They Can’t Refuse—or Use

December 2nd, 2019

by Justin Grensing, Esq., MBA

The tension between the marketing function and the operations function has a well-established history. Marketing wants to sell, but operations has to deliver. Sure it’s great to come up with an idea to sell custom-built widgets at a low price with quick delivery. But, ultimately,  someone (operations) actually has to deliver. Read the rest of this entry »

Important Marketing and Branding Takeaways From Krispy Kreme and a Youthful Entrepreneur

November 27th, 2019

by Justin Grensing, Esq., MBA

Every once in a while, a real-life situation comes up that lends itself nicely to some core marketing concepts. These serve as great teaching tools and discussion points because they actually happened, and they’re relatable. Here’s a recent example involving Krispy Kreme and an entrepreneurial college student. Read the rest of this entry »

Good News: Working Less Leads to Greater Productivity!

November 14th, 2019

Women considering yes, no, maybe optionsby Justin Grensing, Esq., MBA

 

The results of a recent experiment by Microsoft Japan lend additional weight to previous real-world data showing significant gains in productivity by—wait for it—working less!.

The company found that shifting to a four-day workweek resulted in productivity gains of 40 percent. While this correlation might sound counterintuitive at first glance, it’s easy to understand the direction of the impact when taking a closer look at productivity; although the size of the impact is still impressive. For context, the biggest jump in national year-over-year productivity in the United States going back to 1949 was about 10 percent with other cyclical peaks usually ranging somewhere between three and 5 percent. There have been some dips of negative productivity growth, but those are relatively rare. Read the rest of this entry »

Be Thankful You Only Have a Couple of Clocks to Set Back…  

November 11th, 2019

by Justin Grensing, Esq., MBA

 

Even with an ever-increasing number of our “clocks” smart enough to change themselves on daylight saving time, most of us have to take a few minutes to remember how to change the time on our ovens, microwaves and cars. Or maybe we just let them be an hour off until the clocks switch back in a few months. Either way, it’s a minor annoyance. For most of us… Read the rest of this entry »

Are You a Slave to SEO Keywords? Why You Should Write for People, Not Bots

November 3rd, 2019

Search engine optimization (SEO) is a very important consideration in today’s digitally-driven content environment. After all, if you can’t get visitors to your site, and get them to engage with your content, you’ve obviously missed the mark. But, in an increasingly competitive quest to rank ever higher in Google SERP (search engine results page), some content marketers may go a bit overboard when it comes to chasing the numbers.

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Is Your Content Review Process Out of Control? How to Fix It

October 22nd, 2019

Companies crave content—high-quality, timely, and accurate content that is brand supportive and designed to connect and compel target audiences to some desired action. To achieve these goals content providers, publishers, and organizations must establish content review processes. These processes generally involve multiple touchpoints, and many eyeballs. Everyone is reviewing content for different reasons—from grammar, spelling, and style compliance, to SEO, content accuracy, and more. Content marketers in regulated industries are subject to even more scrutiny.

Unfortunately, more reviews means more costs. Circular rounds of review squeeze the life out of carefully crafted content.

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Best Practices for Business Building on LinkedIn

October 19th, 2019

17877227 – social media

I’ve had a profile on LinkedIn for a number of years now. LinkedIn and Twitter are two of my favorite social media platforms. Most business people would agree with me that LinkedIn is a great tool for building a strong network and engaging with others. Most would likely not agree with me that Twitter can also be a great business-to-business (B2B) business-building tool. We have, though, definitely found that to be the case for ourselves and for our clients. (More on that another day.) Here we want to focus on LinkedIn. Read the rest of this entry »

Every Employee a Brand Ambassador: A Message for Healthcare Providers (and others)

October 10th, 2019

Think your clinical staff members—primarily doctors and nurses—are the only ones, or the most important ones to impact the patient experience? Think again. Every single one of your employees and volunteers has an opportunity to influence the patient experience while on the job, and off. In fact, every single one of these individuals has the opportunity to influence patients’ choices when they are considering a new provider or care facility.

While on the job, and off. Read the rest of this entry »

Looking for Better Employee (And Customer) Engagement? Let Them Play Games!

October 8th, 2019
Training, in general, is a challenge for organizations large and small. But when they introduce additional factors, challenges increase significantly. Consider a large retailer with employees scattered throughout the country. Employees are generally low-paid but have a big impact on the customer. How can retailers (and others) economically gain impact from their customer service training efforts? By having fun!

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