Every Employee a Brand Ambassador: A Message for Healthcare Providers (and others)

October 10th, 2019

Think your clinical staff members—primarily doctors and nurses—are the only ones, or the most important ones to impact the patient experience? Think again. Every single one of your employees and volunteers has an opportunity to influence the patient experience while on the job, and off. In fact, every single one of these individuals has the opportunity to influence patients’ choices when they are considering a new provider or care facility.

While on the job, and off. Read the rest of this entry »

Looking for Better Employee (And Customer) Engagement? Let Them Play Games!

October 8th, 2019
Training, in general, is a challenge for organizations large and small. But when they introduce additional factors, challenges increase significantly. Consider a large retailer with employees scattered throughout the country. Employees are generally low-paid but have a big impact on the customer. How can retailers (and others) economically gain impact from their customer service training efforts? By having fun!

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Use Your Boilerplate to Sell, Your Content to Tell

October 1st, 2019

by Linda Pophal

 

best practices for copywriting and content marketing

Strategic Communications has been working with clients for a number of years now (since 2008). We’ve helped dozens of clients establish themselves as thought leaders and/or drive traffic to their websites to generate leads and drive conversions. Long before then (I won’t even say how long because it scares me!), I was writing features for business and professional trade publications and spent a number of years as a copywriter, writing marketing copy as part of my full-time job.

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Networking: Secret Weapon for Recruiting and Hiring

September 25th, 2019

There’s an old saying that is familiar to any job seeker: “It’s not what you know, it’s who you know.” That same idea could be applied to recruiting and hiring. Smart networking can provide big benefits when it comes to recruiting. The broader the network, the better the chances of reaching job seekers. In a digital world, hiring and recruiting often takes place online. That doesn’t mean, though, that online recruiting should be the only channel used, or that social media is always the best place to find candidates.

While much of our work involves helping individuals and organizations promote their products and services, more and more lately we’re being called upon to help them with their recruiting. For good reason! The same tried-and-true principles that work for effective product and service marketing also work when “marketing” for employees. And, perhaps even more so than with traditional product or service marketing, networking can make a big difference and have a great impact in companies’ ability to recruit top candidates.

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Don’t Slack With Your Social Media Marketing

September 20th, 2019

17877227 – social media

Social media marketing should be a key component of the marketing mix for virtually any company. Not only is social media marketing relatively inexpensive, it also provides a greater level of engagement than mass marketing efforts because it’s targeted at those who have some connection with your brand—shared interests, common connections, etc. At the same time, many companies pay lip service to social media marketing. They are technically doing it, but they aren’t putting in as much effort as they could, or should. Read the rest of this entry »

Does Your Business Really Need a Mobile App?

September 18th, 2019

Have you ever pulled up a company webpage on a smartphone and immediately been asked if you’d rather load the content on the company’s app? It seems like businesses of all sizes have gone app crazy over the last several years. Google Play currently hosts 2.6 million apps and the App Store is not far behind with 2.1 million.

Many small businesses may fear falling behind on this ubiquitous form of customer interaction, but does your company really need to have an app? In an article for Entrepreneur, Thomas Smale discusses several factors to consider when deciding whether or not to spend the time and money to develop a mobile app. Read the rest of this entry »

Are You Telling Your Customers About the Great Services They Receive From You?

September 2nd, 2019

Customer reviews, client reviews, best PR firm, public relations, content marketing

It’s important for any business to know whether or not their customers are satisfied with the service the company is providing – the same applies for products, but we’ll focus on services here. Many companies ask customers for feedback to gauge their experience, and this can take many forms, including surveys and post-purchase emails among others. This feedback could be asking for a simple thumbs up, thumbs down or sliding scale review of the overall service, or it could ask more specific questions, focusing on different aspects of the service: timeliness, quality, likelihood to repeat business, likelihood to recommend to others, etc. Read the rest of this entry »

Could Holographic Tech Change the Way We Communicate?

August 30th, 2019

by Justin Grensing, Esq., MBA

Communication is key to any business, whether it’s a meeting with potential clients on a sales opportunity or coordinating and staying in touch with staff. Distance is becoming less and less of a hindrance to effective and meaningful communication. New technologies introduced over the last two centuries have greatly enhanced our ability to stay connected; from the telegraph to the telephone to internet and video conferencing we can now see and hear people from anywhere in the world in real time. And a recent strategy by a 2020 presidential hopeful is demonstrating the increasing development of the latest iteration of long-distance communication. Read the rest of this entry »

Networking for Introverts: Practicing the “Loose Touch”

August 22nd, 2019

We often hear about the importance of networking and it’s tough to challenge that notion. Networking is a great way to make new connections that can lead to job offers or other professional connections. For small business owners and entrepreneurs, networking is especially important, because simply generating awareness of your organization can be difficult without meeting people in person and building personal connections. Read the rest of this entry »

How to Reach Out to Potential LinkedIn Connections

August 20th, 2019

17877227 – social media

Having the right connections—whether investors, customers, partners, suppliers or employees, etc.—can make a huge difference in company success. LinkedIn, the Facebook of professional networking, was purposely built and marketed as a great way to develop and maintain these connections. And it works if used effectively. Read the rest of this entry »