Archive for the ‘Client Relations’ Category
Friday, December 13th, 2019
by Justin Grensing, Esq., MBA
In many B2B relationships, the amounts of money changing hands can be significant. For small businesses engaged primarily in the B2B realm, a single B2B client could make up a huge percentage of the small business’s total revenue. Moreover, the products and services offered to B2B customers can be fairly complex and take time to deliver in full. All of this makes the invoicing process a valuable tool for small-business owners serving B2B customers. A well-designed invoicing system can help smooth cash flows and provide revenue even before the ultimate completion of a final deliverable. (more…)
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Tags: better business practices, billing clients, business practices, Customer Service, invoicing systems, managing cash flow, payment milestones
Posted in Business Development, Client Relations, Customer Service | No Comments »
Monday, September 2nd, 2019
It’s important for any business to know whether or not their customers are satisfied with the service the company is providing – the same applies for products, but we’ll focus on services here. Many companies ask customers for feedback to gauge their experience, and this can take many forms, including surveys and post-purchase emails among others. This feedback could be asking for a simple thumbs up, thumbs down or sliding scale review of the overall service, or it could ask more specific questions, focusing on different aspects of the service: timeliness, quality, likelihood to repeat business, likelihood to recommend to others, etc. (more…)
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Tags: communication strategy, Customer Communication, customer communication management, customer relations, customer satisfaction
Posted in Business Development, Client Relations, Customer Communication, Customer Service, Uncategorized | No Comments »
Thursday, August 22nd, 2019
We often hear about the importance of networking and it’s tough to challenge that notion. Networking is a great way to make new connections that can lead to job offers or other professional connections. For small business owners and entrepreneurs, networking is especially important, because simply generating awareness of your organization can be difficult without meeting people in person and building personal connections. (more…)
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Tags: building a network, business networking, extroverts, influencers, introverts, networking
Posted in Business Development, Career Advice, Client Relations | No Comments »
Thursday, June 27th, 2019
by Justin Grensing, Esq., MBA
It’s hard to overstate the value of relationships in business. And, while it’s true for companies of any size, this can be especially crucial for success among small and midsized businesses (SMBs) as well as in the B2B world generally. “As an entrepreneur, you have countless relationships you need to manage on a daily basis,” writes Jennifer Spencer in an article for Entrepreneur. “There are your employees. There are the vendors who provide needed support services to help you run your business. And, of course, there are also your customers.”
(more…)
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Tags: affiliate marketing, building relationships, give to get, law of reciprocity, marketing strategy, marketing tactics, pay to play
Posted in Business Development, Client Relations, Customer Service, Marketing and Branding | No Comments »
Tuesday, September 11th, 2018
Marketing is key to not only getting the word out about your products and services but also for convincing potential consumers that your offerings provide the best quality, best value, are the trendiest, etc. Influencers can be a huge benefit in this respect. Influencers are individuals or organizations that have the ability to influence the beliefs, attitudes and actions of others. An influencer might be a popular professional athlete who touts the efficacy of a particular shoe, supplement or clothing brand. Or it could be a celebrity who shows up on the red carpet wearing a particular fashion brand—one that carries your label.
These are examples of large-scale influencers. Small businesses typically don’t have access to such individuals unless by pure good fortune. But in an article for Forbes, Dinah Wisenberg Brin writes that some businesses have found success using “micro-influencers” to achieve similar effects, albeit on a smaller scale. (more…)
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Tags: digital marketing, influencers, Marketing, micro-influencers, social media marketing, targeted marketing
Posted in Business Development, Client Relations, Content Marketing, Customer Communication, Influencer Marketing, Internet Marketing, Marketing and Branding, Marketing Communication, Social Media | No Comments »
Tuesday, June 26th, 2018
by Justin Grensing, Esq., MBA
Few things can be as effective at generating sales as positive customer reviews. Similarly, and conversely, few things can be as damaging to sales as negative customer reviews. In terms of online retail, a recent survey found that positive reviews influence the purchase decisions of 90 percent of respondents, while negative reviews influence around 86 percent. But that’s in the B2C (business-to-consumer) world. In B2C, there are a relatively large number of customer interactions compared to B2B (business-to-business). This means that while B2B has fewer potential customer reviews to base a purchase decision on, each one is that much more impactful. (more…)
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Tags: B2B, B2B marketing, B2B relationships, building customer relations, creating customer advocates, customer advocates, customer relationships, establishing brand preference, forging customer relationships, word of mouth, word of mouth marketing
Posted in Business Development, Client Relations, Customer Communication, Customer Service, Influencer Marketing, Marketing and Branding, Marketing Communication, Sales, Small Business Strategy | No Comments »
Wednesday, June 13th, 2018
Sales professionals will be quick to tell you that a positive customer review goes a long way toward converting prospects into eventual customers. What better way to convince the market that you can walk the walk than to have satisfied customers tell your story for you? Conversely, negative reviews can be quite damaging. Data suggests that positive reviews influence the purchase decisions of 90 percent of respondents, while negative reviews influence around 86 percent.
But negative reviews and customer complaints can actually be good for business. Let’s look at some potentially counter-intuitive reasons why. (more…)
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Tags: customer feedback, managing customer feedback, managing feedback, negative reviews, online reviews, positive reviews, Yelp
Posted in Brand Management, Client Relations, Community Relations, Customer Communication, Customer Service, Marketing and Branding, Sales, Small Business Strategy | No Comments »
Tuesday, December 26th, 2017
In a recent Entrepreneur article, John Rampton explains to readers “Why You Should Stop Wasting Your Time on Networking Events.” In the piece, Rampton writes, “If people will be there that have great ideas and energy to share, I’m game. But attending an event just to hand out business cards and get a stack in return with the hopes of landing a new client or important connection is not for me.” (more…)
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Tags: BNI, business networking, Chamber of Commerce, effective networking, networking, networking groups, online networking, professional networking
Posted in Business Development, Career Advice, Client Relations, Influencer Marketing | No Comments »
Thursday, December 14th, 2017
Most people who have worked in any customer-facing role, whether as a waiter, retail clerk, or business relationship manager, have had to deal with difficult customers. And, when you’re working for someone else, you typically just have to grin and bear it. However, for freelancers and small business owners, you have some flexibility. You have the ability to make decisions about whether or not to keep a client or customer.
That’s not always as easy said as done, of course. (more…)
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Tags: bad customers, customer relationships, difficult clients, difficult customers, firing a customer, terminating a customer relationship
Posted in Client Relations, Customer Service | No Comments »
Thursday, December 7th, 2017
Networking is an important activity in any industry. The term has many definitions depending on who you talk to, but in a broad sense you can think of it as just getting to know people in your industry. It’s surprising how many employment, mentorship, sales and partnership opportunities come about just by tapping into who you know and who you’ve met through networking activities.
Unfortunately, we don’t always leverage those relationships to best advantage. (more…)
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Tags: business networking, networking, networking professionally, professional networking
Posted in Business Development, Career Advice, Client Relations, Community Relations, Influencer Marketing, Marketing, Marketing and Branding | No Comments »
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