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Posts Tagged ‘branding’

What do your employees know about your brand?

Tuesday, April 15th, 2014

In our work with organizations, primarily in service professions (e.g. healthcare, consulting), we often find one critical audience overlooked–employees. Particularly for service organizations, employees are everything. They literally are the product! If they aren’t kept informed about your company’s mission, vision, values and desired brand image, they can’t help you support your brand.

The big question for you: do your employees understand your desired brand image?  (more…)

The Trick to Brand Building? There is no Trick!

Thursday, March 20th, 2014

In marketing, as in other areas of business I suppose, it seems that we are always looking for the “magic bullet” — the quick trick that will lead to exceptional success. But in business, reward rarely comes without risk. One area of risk for any organization is brand building. Many are looking for the magic bullet here, as well–that quick trick that will lead to brand success.

Unfortunately, there is no trick! There are just some basic, tried and true best practices that the big brands follow. Even they, though, are constantly subject to brand erosion if they don’t continue to take steps to monitor, measure and manage their brands effectively. Brand managers in the 21st century are fortunate because, despite the proliferation of online communication from the masses which can significantly impact brands, either positively or negatively, (more…)

Can (Fill In The Blank) Companies Develop a Brand?

Tuesday, February 4th, 2014

Branding is one of those concepts that is both extremely simple and exceedingly complex at the same time. One of the most common questions we hear related to branding is: “Can a company like ours develop a brand?” The answer: “Absolutely! But…” Here’s the thing… (more…)

Back to Branding: A 4-Step Process to Launch Your Brand Management Efforts

Monday, October 21st, 2013

Branding is a fundamental task for any business, whether large or small, regardless of industry, and regardless of how long the business has been around. Effective

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brands, research tells us, drive successful businesses. Get it right and you will reap the rewards. Unfortunately, although the process can seem straightforward from an “academic” perspective, the real work of branding is an ongoing process that involves all areas of the organization–and all individuals in the organization–that’s what makes it such a challenge. You’ve probably heard the expression “like herding cats”–that’s exactly what brand management can feel like, especially for service organizations. (more…)

Common Online Marketing Mistakes

Tuesday, June 18th, 2013

It seems that interest in online marketing is hotter than ever; every week it seems we get more questions from reporters, prospects and clients about do’s, don’ts and best practices of online communications. Last week we received a question about what we would view as the “Big 3″ online marketing mistakes that we see businesses make, especially small businesses. (more…)

Special Challenges for Service-Oriented Brands: It’s All About the People!

Tuesday, June 11th, 2013

Much of my work over the years has been with “service brands”–brands that are not tied to a particular product, but to the delivery of some type of service, like health care, legal services, educational services, energy services, engineering services, consulting services, etc.

Developing and maintaining a strong brand for a service organization is, in my opinion, significantly more challenging than developing and maintaining a strong brand for a product. Why? Because a service is less tangible, more ephemeral–and often involves multiple “touchpoints” that really determine the “brand experience.”

What makes a strong brand? (more…)

How to Generate Leads With a Limited Marketing Budget

Thursday, February 21st, 2013

In our technology-driven world, the good news for marketers is that lead generation does not have to take a huge investment. Traditional media still have a place, but the Internet and social media make it more cost-effective than ever to raise awareness, generate leads and ultimately create sales.
The process of lead generation is the same as it ever was, but (more…)

Writing Your Elevator Speech: Individual Branding for Personal and Professional Success

Thursday, February 14th, 2013

I recently did a presentation for a group of Young Professionals that are part of a local Chamber of Commerce on how to create and deliver effective “elevator speeches.” Elevator speeches are those brief introductions that we’re all called upon to give from time to time, particularly in networking situations when we’re asked: “What do you do?”

For business owners, consultants and business leaders in any field, the opportunity to deliver an “elevator speech” is an opportunity to support your desired brand perception. We often fail to think of it that way, though–instead, we tend to think of it as simply a requirement to provide some general information about what it is we do.

Interestingly, as I worked on the presentation for this group it became very clear to me that just as when thinking about organizational brand impact, individually we have an opportunity to define and manage our personal brands. The steps are very similar to the steps I take when working with clients on branding-related issues. They are: (more…)