In our work with organizations, primarily in service professions (e.g. healthcare, consulting), we often find one critical audience overlooked–employees. Particularly for service organizations, employees are everything. They literally are the product! If they aren’t kept informed about your company’s mission, vision, values and desired brand image, they can’t help you support your brand. (more…)
Posts Tagged ‘branding’
Branding is one of those concepts that is both extremely simple and exceedingly complex at the same time. One of the most common questions we hear related to branding is: “Can a company like ours develop a brand?” The answer: “Absolutely! But…” Here’s the thing… (more…)
Branding is a fundamental task for any business, whether large or small, regardless of industry, and regardless of how long the business has been around. Effective brands, research tells us, drive successful businesses. Get it right and you will reap the rewards. Unfortunately, although the process can seem straightforward from an “academic” perspective, the real work of branding is an ongoing process that involves all areas of the organization–and all individuals in the organization–that’s what makes it such a challenge. You’ve probably heard the expression “like herding cats”–that’s exactly what brand management can feel like, especially for service organizations. (more…)
Recent logo changes by Google and Yahoo! have gotten the marketing and branding communities around the country buzzing. Neither change is significant which, from a branding standpoint, is significant. In fact, if you review most iconic brand logos over time (think Coca-Cola, Starbucks, McDonald’s, etc.), you’ll see only slight changes–often changes so slight that, if they hadn’t told us about the change, it’s likely that we wouldn’t even have noticed.
Why are these slight changes so prevalent among the top brands? (more…)
Much of my work over the years has been with “service brands”–brands that are not tied to a particular product, but to the delivery of some type of service, like health care, legal services, educational services, energy services, engineering services, consulting services, etc.
Developing and maintaining a strong brand for a service organization is, in my opinion, significantly more challenging than developing and maintaining a strong brand for a product. Why? Because a service is less tangible, more ephemeral–and often involves multiple “touchpoints” that really determine the “brand experience.”
What makes a strong brand? (more…)
If Your Audience Doesn’t Like Your Logo, Should You Change It? The University of California Did: And I Think They Made the Right Move.Tuesday, March 5th, 2013
This is an older story, but still an important lesson for organizations that decide to “mess with” their brand and its related images–like logos.
Late last year, the University of California system unveiled a new logo and they were immediately met with a firestorm of protest from various audiences. So, they decided to stop using it and go back to their original logo. Good move? (more…)
I recently did a presentation for a group of Young Professionals that are part of a local Chamber of Commerce on how to create and deliver effective “elevator speeches.” Elevator speeches are those brief introductions that we’re all called upon to give from time to time, particularly in networking situations when we’re asked: “What do you do?”
For business owners, consultants and business leaders in any field, the opportunity to deliver an “elevator speech” is an opportunity to support your desired brand perception. We often fail to think of it that way, though–instead, we tend to think of it as simply a requirement to provide some general information about what it is we do.
Interestingly, as I worked on the presentation for this group it became very clear to me that just as when thinking about organizational brand impact, individually we have an opportunity to define and manage our personal brands. The steps are very similar to the steps I take when working with clients on branding-related issues. They are: (more…)