X, Hoofbeat, Whatever: Does It Really Matter What You Call Your Brand?

July 11th, 2024

Loyal fans are loyal fans. The more loyal they are the more they feel a sense of ownership over the brands they’re loyal to. Just ask Harley motorcycle owners. Because of their loyalty and sense of ownership, they can often be quite put off when brands make changes they don’t like. Like changes to the brand names they’ve become accustomed to.

Case in point: Read the rest of this entry »

How SEO (Still) Works in 2024: Understanding the Language of Your Audience

July 9th, 2024

Understanding the language of your audience - how SEO still works in 2024

In my last blog I talked about what I’ve observed as a disconnect between how businesses often talk about their own products and services and how their prospects and customers talk about them. This disconnect can become a significant obstacle when it comes to SEO designed to get audiences to your website. If you’re not using the same words and phrases that your target audience uses when they’re looking for products and services like yours, they’re not likely to find you. Read the rest of this entry »

SEO Revisited: How SEO (Still) Works in 2024

July 1st, 2024

Content marketing is still something that a lot of companies, large and small, continue to invest in. The ultimate goal, of course, is sales. But, along the way to a sale, content marketers must first capture attention, drive traffic to a website (in most cases), and deliver on the promise that their copy promo or social media post suggested.

SEO, or search engine optimization, has been a big part of this process. And, while I certainly consider SEO when crafting content for myself or my clients, I’m not a slave to it. Here’s why.


Read the rest of this entry »

The Problems With Many Strategic Planning Initiatives

June 26th, 2024

As I’ve worked within organizations and, for the past 15+ years as an external consultant, I’ve come to admit that most employees, including many senior leaders, really don’t enjoy strategic planning. I think one of the biggest reasons for this is that they see it as a waste of time. Lots of hours spent by lots of people in closed door meetings that lead to a laundry list of activities and assignments that rarely seem to drive meaningful change.

I’d get tired of that too. But I happen to really love the strategic planning process—when it’s done well.

Here are some reasons that I think many strategic planning efforts fail to capture the interest of employees (even senior leaders!), or lead to meaningful results.

Read the rest of this entry »

Are You Being Too Engaged With Your New Customers?

June 18th, 2024

Customer reviews, client reviews, best PR firm, public relations, content marketingI’ve been a rabid marketing practitioner for decades. I understand and believe in the power of marketing for companies of all types and sizes, across all industries.

And, I’ll admit, there have even been times when I’ve been too eager to turn to marketing when a go-slow approach might have served me better. Read the rest of this entry »

Why AI-Generated Content is Likely to Miss Emerging Trends

June 12th, 2024

I was writing a trends piece for a client recently and, as I often do, I posted a call for input on sites like SOS (formerly HERO), Connectively, Qwoted, and Help a B2B Writer. I received close to 200 responses! To help me sort through the input and get a sense for what the top trends were based on this expert input, I did a simple tally.

And I started to notice something interesting. Read the rest of this entry »

Finding the Right Balance Between Standard Processes and Variation

June 4th, 2024

Women considering yes, no, maybe optionsI was playing Solitaire on a flight recently and was struck by how much I like developing and following standardized processes, yet how likely I am to vary from a process when I think it’s appropriate.

The trouble is Read the rest of this entry »

Building Productivity Into Your Social Media Time

May 29th, 2024

When I talk to people about their greatest challenges with social media, what I most frequently hear is “fnding time to stay engaged.”

I can definitely relate.

Currently I’m attempting to maintain two Twitter accounts (business), two LinkedIn accounts (business) and one Facebook account (personal) for myself, along with a growing number of accounts for clients. And, I need to Read the rest of this entry »

How NOT to Use Tools Like SOS and Qwoted to Gain Media Coverage

May 21st, 2024

First there was Profnet. Then HARO (Help A Reporter Out). Then other similar tools entered the space, clearly to combat a decline in the value of pitches these early channels were generating. Most recently, Peter Shankman, the guy who created HARO, has launched SOS (formerly, and quite briefly, HERO). It’s a welcome new tool that, at least for now, seems to be successfully thrwarting the fake profiles and bot/GenAI-generated pitches. Read the rest of this entry »

Tips for Adding GenAI to Your Martech Stack

May 7th, 2024

Over the years marketers have come to rely on many different types of technology to perform a wide range of tasks, from collecting customer data to communicating with customers, from creating and distributing content to identifying and nurturing leads, tracking campaign success, and much more.

Now, with the introduction of generative artificial intelligence technologies like OpenAI’s ChatGPT, Google’s Bard, IBM’s WatsonX, and Salesforce’s Einstein GPT, the use of technology is exploding even more rapidly in the marketing realm, having a ripple effect. Read the rest of this entry »