Archive for the ‘Employee communication’ Category
Thursday, May 23rd, 2013
I have been working on the development of a training session on developing employees as brand ambassadors for a service organization and, as I’ve been conducting my research and gathering examples, I’m struck as always by the critical role that employees play in either strengthening or damaging the brand, and the woefully inadequate attention that most organizations pay to helping them be successful in that role. The organization I’m working with is a refreshing exception–they recognize the importance of establishing strategy at the top of the organizations, preparing managers to serve as coaches and role models for service excellence and setting the stage for effective employee engagement through communication.
The steps in the process seem fairly straightforward and linear: (more…)
Tags: brand ambassadors, Brand management, employee ambassadors, employee brand ambassadors, Employee communication
Posted in Brand management, Employee communication, Internal Communication | No Comments »
Thursday, January 31st, 2013
Have you ever made a bad hire? Me too. And while painful–for all involved–as with anything, we can learn important lessons from the missteps we make. We can also learn from the missteps of others. Over the years I’ve learned both through the research I’ve done in writing hundreds of business articles and a number of books on HR-related topics, including recruitment and hiring and, of course, from my own experiences. A reporter recently asked me for some insights about what are the biggest “hiring missteps” I’ve observed. Here’s what I shared: (more…)
Tags: employee selection, hiring, interviews, job interviews, recruitment, reference checks
Posted in Employee communication, HR Management | No Comments »
Thursday, December 6th, 2012
Despite the fact that study after study continues to support the critical role that employees play as ambassadors (or detractors) for the organizations they work for, not all organizations are focused, as the should be, on their staff first. If you’re interesting in boosting your marketing, you need to first start inside–with your employees. Seem a bit counter-intuitive? Maybe. But consider that, particularly for (more…)
Tags: branding, communicating with employees, Employee communication, employee engagement, employees and your brand, employees as brand ambassadors, your brand
Posted in Employee communication, Healthcare, Internal Communication, Marketing and Branding | No Comments »
Tuesday, October 16th, 2012
I had the opportunity, recently, to meet with some representatives of a private equity firm that has helped dozens of companies achieve success. Their track record has been impressive and their approach somewhat unique. They don’t just infuse money, they also infuse time, talent and expertise into ensuring that these companies do achieve the success they’re hoping for.
I asked them about the most common issue or problem they encountered when first working with these companies. I was surprised (more…)
Tags: communication tactics, Employee communication, internal communication, transparency
Posted in Employee communication, Internal Communication | No Comments »
Tuesday, October 2nd, 2012
As I work with different organizations I’m struck by the variation in their approaches to communicating with employees. Having worked in director of corporate communications roles for several years in some very large companies, my bias is toward communicating more not less. And, I’ve been fortunate that the companies I’ve worked for have been very open, transparent and honest with their employees.
Not all employers take that approach, however, and it’s not a place (more…)
Tags: communication tactics, Employee communication, Strategic Planning
Posted in Employee communication, Internal Communication, Strategic Communications, Strategic Planning, Strategy | No Comments »
Thursday, September 6th, 2012
Having been involved in corporate communications and public relations for a number of years I’m well aware of the concerns that organizations often have about too much information being shared with too many audiences. Transparency, I believe, is under-rated! While there are obviously “trade secrets” or “inside insights” that organizations wisely protect, too often information that does not really present any real risk is kept close hindering the ability of the organization to actually achieve its goals.
One big example of this is (more…)
Tags: Employee communication, planning, Strategic Planning, Strategy
Posted in Employee communication, Internal Communication, Strategic Planning, Strategy | No Comments »
Monday, July 16th, 2012
Common wisdom suggests that there is a direct correlation between employee and customer satisfaction. Common wisdom, of course, is often flawed. Just ask a couple of my favorite business authors, Dan Ariely (Predictably Irrational) and Steven Levitt (Freakonomics). Sometimes the things that we believe to be true, simply aren’t.
A few years ago an article in the Harvard Business Review (more…)
Tags: Brand management, Business development, Customer Service, Employee communication
Posted in Brand management, Business Development, Customer Service, Employee communication | No Comments »
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