Posts Tagged ‘communication strategy’
Creating a Plan to Improve Corporate Communications
Tuesday, October 5th, 2021Another Year Draws to an End
Friday, December 27th, 2019Are You Telling Your Customers About the Great Services They Receive From You?
Monday, September 2nd, 2019
It’s important for any business to know whether or not their customers are satisfied with the service the company is providing – the same applies for products, but we’ll focus on services here. Many companies ask customers for feedback to gauge their experience, and this can take many forms, including surveys and post-purchase emails among others. This feedback could be asking for a simple thumbs up, thumbs down or sliding scale review of the overall service, or it could ask more specific questions, focusing on different aspects of the service: timeliness, quality, likelihood to repeat business, likelihood to recommend to others, etc. (more…)