Posts Tagged ‘effective marketing’

Focusing on Value Over Features in B2B Sales

Tuesday, November 14th, 2017

To a large extent, the sales and marketing world can be divided along two broad lines: business-to-business (B2B) versus business-to-consumer (B2C) and products versus services. Sales strategies for B2C services will differ from B2B services, which differ from B2B products, etc. There are best practices and pitfalls for each quadrant of possible scenarios created by this way of looking at sales and marketing. (more…)

Please follow and like us:

Beyond Bribery: Building Customer Relationships Through Engagement

Monday, January 9th, 2017

38309393 - group of different families together of all races

It’s hard to overstate the importance of brand loyalty. Marketers know how difficult it can be to win new customers. Once you have brought a new consumer into the fold, it’s important to take steps to ensure that they will not only keep coming back, but that they will also refer others to you. (more…)

Please follow and like us:

Do you think your customers just “don’t get it”?

Thursday, July 3rd, 2014

Every once in a while I hear someone make a comment about their customers like: “They just don’t get it.” Or, “what they don’t understand is…” The truth is, with any audience, when you hear yourself saying these words warning bells should start going off inside your head. Chances are, it’s not them, it’s you that doesn’t “get it.”

As I work with clients, or speak with prospective clients, it’s not uncommon for them to lament that their target audience just “doesn’t understand the value” of their products or services. That certainly can be a valid communication opportunity. But, in  my mind, the opportunity doesn’t lie in trying to come up with new and ever-more-creative ways to spin your messages to that audience. Instead, the real opportunity lies in  (more…)

Please follow and like us:

Which Comes First: Customer Service or Customers?

Tuesday, May 20th, 2014

I saw an interesting comment on a blog site recently in response to an article about 6 effective marketing tips for small businesses. One poster noted that, among the small businesses she works with, her focus is on providing strong customer service and trusting that the rest will come. (Sort of a Field of Dreams approach I guess…)

There is, of course, absolutely nothing wrong with focusing on customer service–in fact I’m all in favor of it. But (more…)

Please follow and like us:

Narrow Your Focus!

Tuesday, March 18th, 2014

Too often businesses – large and small – cast a wide net when it comes to those they believe they can or should serve. Perhaps counter-intuitively, when you attempt to serve everyone, you lose the ability to effectively serve anyone. Just because your product or service literally could be consumed by the masses, doesn’t mean that should be your focus.

The more you are able to effectively segment your broad market into niche-specific “chunks,” and the better you understand those chunks, the more effective you will be at both identifying the appropriate communication channels and developing the right – and most compelling – key messages. Unfortunately, many marketers fail to do this, or fail to do so effectively.

The biggest misstep we see (more…)

Please follow and like us:

What Are the “Right” Metrics to Measure Marketing Effectiveness?

Thursday, January 2nd, 2014

Over time, I’ve come to realize two things about my love for marketing:

  • I’m addicted to response. There’s nothing I like better than developing strategies and tactics, implementing them and seeing how well they worked. The higher the numbers, the greater the rush. The lower the numbers, the greater my need to boost them.
  • I’m comfortable with—even driven by—the ambiguity of marketing. There are no truly “right” answers to a lot of the questions that marketers ask, and I’m okay with that.

One of the questions that there isn’t a “right” answer to is a question that is posed frequently these days. “What are the ‘right’ metrics to measure marketing effectiveness?” (more…)

Please follow and like us:

Challenges on the Horizon for Marketers in 2014

Thursday, December 5th, 2013

As 2014 rapidly approaches (I can’t believe how rapidly it’s approaching…) businesses are looking ahead to the New Year and thinking of the challenges and opportunities they will face. We recently responded to a reporter’s inquiry about marketing challenges lying ahead in 2014. Here’s our perspective:

There are two key challenges that businesses are likely to face in 2014 from a marketing standpoint: one is evergreen, the other is continuing to emerge: (more…)

Please follow and like us:

STP: A Useful Marketing Acronym

Thursday, October 17th, 2013

One of the marketing concepts that I find many people struggle with–even marketing professionals–is defining a target audience. Seems pretty simple but, in fact, most people tend to cast a very wide net when determining who to target their marketing messages to. Much of this is because, I’m sure, we all have a tendency to believe that our product or service could appeal to a large segment of the market. So we attempt to reach the masses and, as a result, fail to effectively position our product or service within the minds of an audience that is most likely to respond. (more…)

Please follow and like us:

What Makes Great Marketers Great?

Thursday, April 25th, 2013

The skills of great marketers are many, but are primarily rooted in an understanding of consumer or human behavior and all of its complexities. Marketing is a challenging field of endeavor because, while there are certain principles and tenets of practice that are widely accepted, there are also many exceptions that challenge the rules. I’ve been a marketer, I’ve worked with marketers, I’ve hired marketers–both as staff people and as external consultants or vendors. I’ve worked with both effective and not so effective marketers. What does it take to join the ranks of the effective marketers?  In my opinion, those who will be most effective in marketing-related positions are those who: (more…)

Please follow and like us: