Posts Tagged ‘crisis management’

Crisis: It Can Happen to Anyone. Take Burger King, For Example!

Monday, February 18th, 2013

Contributed by Rachel Vick

We saw a prime example today of the need for big brand crisis communication. That’s right; Burger King was hacked on Twitter earlier this morning. Nothing like an Internet hacking to threaten a company’s reputation and put them directly in the spotlight!

Burger King’s hackers tweeted around 11:00 am that Burger King had been sold to McDonald’s. Burger King’s Twitter profile was also changed, including the profile photo (which was changed to the McDonald’s logo) and company information, which stated: ”Just got sold to McDonald’s because the whopper flopped.”

The hackers continued to tweet for about an hour with obscene statements and false accusations, such as (more…)

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Posted in Advertising, Brand management, Business development, Community relations, Customer communication, Internet marketing, Marketing, Marketing and Branding, Media relations/PR, PR and Media Relations, Promotions, Social Media, Strategy, Web Sites | No Comments »

If You Won’t Share Your Story, The Media Can’t Tell It! (So Don’t Get Mad When They “Get it Wrong”!)

Wednesday, February 29th, 2012

This morning I received a response from a media rep I was working with to connect with a source for a story that has the potential to reflect negatively on the organization–a rather large organization. After working with her for about a week, she sent an email that said: “We’re going to have to pass on commenting.  Sorry.”

As someone who has also been in her shoes, on the other side of the great divide between organizations and the media, I’m sure that she is.

I’m sure she knows, just as well as I and other communication professionals do, the problem (more…)

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Posted in Media relations/PR | No Comments »