Posts Tagged ‘voice of the customer’
When You Think Your Customers “Just Don’t Get It” Here’s What You Need to Do
Monday, March 13th, 2023“XYZ customer thinks our product should do ABC!” or “XYZ customer doesn’t understand…”
These conversations are often accompanied by chuckles, eye rolling and agreement among many, if not all, members of the group that the “customers just don’t get it.”
That may be true. But if they don’t, whose fault is it? Yours!
Tags: Customer Service, listening to customers, marketing research, voice of the customer
Posted in Business Development, Client Relations | No Comments »