How Social Media is Changing Advertising and PR

In the “old days” there was advertising and there was PR. Advertising was communication that we created about ourselves and we paid for. PR was communication that we earned through creating relationships and clever pitches to the media gatekeepers who would then share information about us on our behalf. Social media represents a new communication option that has had, and will continue to have, a marked impact on both advertising and PR.

Advertising is expensive. It costs a lot to get our messages out there in a way that will be meaningful and impactful, especially given the cluttered media market. To stand out we have to be bigger, bolder and in front of people more often than all of the other messages out there — not just our competitors’ message, but all other messages. That can be tough. And costly.

PR, while not paid media, is still expensive. It’s time consuming. And we lack control over when, if or how our messages will be conveyed (although in a media environment where newsrooms are increasingly short-staffed it’s more likely that our releases and contributed content will be picked up than in the past).

Social media is the next evolution of PR, I think. Unlike advertising, it’s not paid. Unlike PR, it’s not someone speaking on our behalf. It’s us, talking about us, in forums that we have *some* control over. And that’s where the evolution begins. When social media works well it is impacted by input and “spread” created by others. Our initially controlled message is responded to, forwarded, appended and carried away into cyberspace where it can develop a life of its own.

Because of social media, I think that traditional advertising is becoming less important to may organizations, while PR is increasing in importance. Yet how we practice PR is changing. With the growing popularity of social media, the “work” of public relations is far different than it used to be.  Traditional news releases are arguably becoming, if not outmoded, at best “different” in their use and purpose. We now have the ability to research and reach out to media around the globe literally in an instant and the ability to research (aka “spy on”) media outlets, reporters, sources, etc. Not to mention a much greater ability to monitor and measure results.

Even if your target audience for a media message is not on social media (which is still very much the case in some situations, according to Pew research), social media is changing the way PR people connect with the media, the way the media connect with its audiences and, increasingly, the way we work.

Because advertising is expensive, and because social media opens up new opportunities for us to get our communications out to our audiences, I think traditional advertising will continue to pale in comparison to other options.

Because consumers still need and, I think, will increasingly need some sense of assurance that the information they consume is credible, PR will continue to play an important role for communicators. And social media will serve as a tool both to convey our messages directly to our consumer audiences and to impact and influence the traditional media gatekeepers.


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