The big difference between making a mis-step in the social media environment and in the old-world communication environment is reach. Tweet the “wrong thing” online and literally millions of people may see it. Worse yet, by the time you “take it back” it could already be too late. While there may be a remedy soon – twitter insurance – companies may pay up to (more…)
Archive for April, 2011
Strategic Planning: It’s All in the Implementation!
Thursday, April 21st, 2011As I work with clients and speak with groups about strategic planning, I find that the #1 “problem” that business people have with planning is actually implementing the plan! It’s a bit like the “glass ceiling” I think. Something happens at the point that the plan is complete. Well, actually, all too often nothing happens! Why is that? A number of reasons I think. (more…)
Identifying Your USP–Unique Selling Proposition
Tuesday, April 12th, 2011Rosser Reeves, an advertising guru from the 1940’s, the phrase “unique selling proposition” (or USP), a concept that is still relevant today. A USP is exactly what it sounds like it is–a unique selling proposition–something about you, or your product or service that is different from competing products and services in important ways that represent value for your potential customers. In addition to being unique, it’s important that your USP be (more…)
When Communicating With Customers Use Common Language!
Sunday, April 10th, 2011Recently I’ve received a series of email notices from a cloud-based software provider that offers a service I use. (I’m not going to mention their name, because I don’t want to suddenly begin receiving even *more* difficult-to-interpret messages from them.) Suffice it to say they’re a good company, a big company and one that has become a leader in their area of service. (more…)
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