Posts Tagged ‘pr’
Wednesday, November 27th, 2019
by Justin Grensing, Esq., MBA
Every once in a while, a real-life situation comes up that lends itself nicely to some core marketing concepts. These serve as great teaching tools and discussion points because they actually happened, and they’re relatable. Here’s a recent example involving Krispy Kreme and an entrepreneurial college student. (more…)
Tags: brand impact, Brand Management, branding, entrepreneurship, Krispy Kreme, Marketing, pr, public relations
Posted in Marketing and Branding, Media Relations/PR, PR and Media Relations | No Comments »
Thursday, October 10th, 2019
Think your clinical staff members—primarily doctors and nurses—are the only ones, or the most important ones to impact the patient experience? Think again. Every single one of your employees and volunteers has an opportunity to influence the patient experience while on the job, and off. In fact, every single one of these individuals has the opportunity to influence patients’ choices when they are considering a new provider or care facility.
While on the job, and off. (more…)
Tags: brand ambassador, Brand Management, Customer Communication, Employee Communication, employee outreach, employees as brand ambassadors, managing customer expectations, media relations, patient expeience, pr
Posted in Internal Communication | No Comments »
Thursday, May 30th, 2019
There’s an old saying in customer service that a customer who has a good experience with your business might tell a single friend while a customer who has a bad experience will tell ten. Unfortunately, those numbers might be drastically out of date in the age of social media. In an era where any individual has the chance to communicate with millions of people around the world, even a single incidence of poor customer service can have significant impacts for businesses of any kind. (more…)
Tags: Brand Management, consumer relations, Customer Service, digital communications, Employee Communication, going viral, media relations, pr, Social Media
Posted in Marketing and Branding | No Comments »
Wednesday, May 22nd, 2019
by Justin Grensing, Esq., MBA
Corporate philanthropy can be a great way to boost an organization’s brand. Customers like supporting companies they feel are contributing to the good of society, and philanthropy often comes with various forms of publicity as well—whether it’s media coverage of a donation or sponsor recognition attached to an event or building.
The recent tragic fire at Paris’s historic and world-famous Notre Dame cathedral (more…)
Tags: community support, corporate good will, corporate social responsibility, CSR, donations, goodwill, making donations, Notre Dame, philanthropy, pr, public relations, supporting community
Posted in Uncategorized | No Comments »
Thursday, March 7th, 2019
by Justin Grensing, Esq., MBA
We recently wrote a blog post on some of the lessons to be learned from a decision by retail giant Amazon to abandon plans to open one half of its HQ2 in New York City. The media have been quick to label the decision as a failure and a PR disaster for the firm that stirred up months of media frenzy when it announced its search for an HQ2 several months ago. (more…)
Tags: Amazon, business failures, business risk, Innovation, media relations, pr, public relations, taking risks
Posted in Media Relations/PR, PR and Media Relations | No Comments »
Tuesday, March 5th, 2019
by Justin Grensing, Esq., MBA
Companies spend big money on celebrity endorsements. Nike alone spends billions of dollars on celebrity endorsements each year. Sometimes, the endorsements simply serve to bring publicity to a brand. Or they may entice consumers who want to emulate celebrities they respect. “A Taiwanese study shows that consumers show greater recall of products that have been endorsed by celebrities—regardless of whether they are actual fans or not,” says Guided Selling. (more…)
Tags: brand, Brand Management, branding, media relations, Nike, pr, public relations
Posted in Marketing and Branding | No Comments »
Saturday, February 16th, 2019
by Justin Grensing, Esq., MBA
In recent weeks there have been multiple high-profile instances of company policies garnering unwanted national attention. (more…)
Tags: communication management, Community Relations, controversy, crisis management, effective public relations, Employee Communication, media backlash, pr, public relations
Posted in Media Relations/PR, PR and Media Relations | No Comments »
Wednesday, November 21st, 2018
(excerpted from 21st Century Secrets to Effective PR: Tips and Best Practices for Gaining Media Exposure)
In the “old days,” there was advertising and there was PR. Advertising was paid communication that we created about ourselves. PR was communication that we earned through creating relationships and clever pitches to the media gatekeepers who would then share information about us on our behalf. Social media represents a new communication option that has had, and will continue to have, a marked impact on both advertising and PR. (more…)
Tags: fake news, Marketing, media relations, pr, public relations, Social Media
Posted in Content Marketing, Internet Marketing, Marketing and Branding, Media Relations/PR, PR and Media Relations | No Comments »
Friday, August 10th, 2018
There are numerous examples of company names tied directly to an individual. That person is often the founder but could also be a key personality. Even our current president achieved a great amount of fame by attaching his name to everything from hotels and golf courses to steaks and an online university. Naming a company after an individual can add some personality to the brand and make potential customers feel a more personal connection to that brand. We know who the frontperson is; we know what they look like; and we know a bit about their personality and character.
But that isn’t always a good thing. (more…)
Tags: brand building, Brand Management, branding, company image, corporate image, crisis communications, media relations, naming guidelines, naming your business, pr
Posted in Marketing and Branding, PR and Media Relations | No Comments »
Wednesday, August 8th, 2018
In a highly publicized conference call, first reported by Forbes, Papa John’s founder John Schnatter used the “N-word” during a discussion between Papa John’s executives and marketing agency Laundry Service. What followed was weeks of turmoil where Schnatter first stepped down as chairman of the Papa John’s board of directors, then said his decision to step down was a mistake, and then filed a lawsuit against the company he founded for what he describes as the “heavy-handed” way he was treated. The company’s stock has (more…)
Tags: brand, Brand Management, competition, competitive opportunities, crisis management, Domino's, media relations, Papa John's. Pizza Hut, pr, publicity
Posted in Marketing and Branding, Media Relations/PR, PR and Media Relations | No Comments »