Posts Tagged ‘customer engagement’
Tuesday, May 10th, 2016
Sometimes I think the most simple thing that we can do as businesspeople and marketers is to “put ourselves in the shoes” – literally – of our prospects and customers. Are we making it easy to buy? Or are we setting up unintentional barriers, however “slight,” that may interfere with – or obliterate – the purchasing process? (more…)
Tags: analytics, Brand Management, Customer Communication, customer engagement, Customer Service, Google Analytics, purchase behavior, Sales, sales funnel
Posted in Analytics, Internet Marketing, Web Sites | No Comments »
Tuesday, March 29th, 2016
As we’ve discussed so often, content is king when it comes to modern online advertising. One of the best ways to drive traffic to your site is to provide fresh, relevant content that is interesting and desirable to your target market. This isn’t advertising, because you’re not directly promoting your product or service. The goal is to entice audiences to visit your site and keep coming back because you provide a useful service. Hopefully they’ll look around your site a bit and start to develop a strong impression of your brand, whether it’s because they see you as an expert or because they feel that you represent the same values they do.
But there’s a line between content and advertising that is often crossed, and when that line is crossed, we end up with what is commonly referred to as native advertising. (more…)
Tags: Brand Management, consumer relations, Customer Communication, customer engagement, digital marketing, native advertising, South Park, sponsored content, truth in advertising
Posted in Content Marketing, Internet Marketing, Marketing and Branding | No Comments »
Thursday, March 17th, 2016
In our recent blog post about the best ways to use Twitter for small businesses, we mentioned several uses of Twitter beyond pure advertising:
• Research
• Content curation
• Sharing Information with key target audiences
• Keeping an ear to the ground
Harvard Business Review (HBR) recently published an article titled “50 Companies That Get Twitter — and 50 That Don’t.” The article looked at a use of Twitter that is an important element of the pure advertising we choose not to focus on, and yet has a much broader usefulness: (more…)
Tags: customer communications, customer engagement, digital marketing, marketing online, online marketing, Social Media, twitter, using social media
Posted in Content Marketing, Internet Marketing, Marketing and Branding | 2 Comments »
Tuesday, October 27th, 2015
The idea of hacking used to be associated almost exclusively with the computer industry. A hacker was someone who found clever or clandestine ways around computer safeguards. But more and more, hacking has acquired a broader application, associated with developing and exploiting unconventional means to accomplish a task in a variety of industries and settings. Public relations (PR) campaigns are no different. (more…)
Tags: Customer Communication, customer engagement, gaining exposure, media relations, pr, PR hack, public relations, resonating with customers
Posted in Media Relations/PR, PR and Media Relations | No Comments »
Tuesday, September 8th, 2015
Savvy business owners and marketing professionals are always looking for ways to deepen their connection with existing customers and attract new clientele. In the age of content, newsletters and e-letters are great ways to connect with an audience and good tools for small-to-medium-sized businesses (SMBs) to use for customer engagement.
The key—as with any kind of online communication—is to (more…)
Tags: audience engagement, content marketing, Customer Communication, customer engagement, marketing communications, Social Media
Posted in Business Development, Client Relations, Content Marketing, Internet Marketing, Marketing and Branding, Marketing Communication, Publishing, Small Business Strategy, Strategic Communications | No Comments »
Thursday, July 2nd, 2015
We work with companies and individuals in the business-to-business (B2B) space on content marketing planning and implementation, including the use of social media. The greatest challenge—and opportunity—for companies of any kind is generating content that is going to be valued by their audience. That often means thinking, as we like to say, “from the outside in.”
(more…)
Tags: blogging, content marketing, Customer Communication, customer engagement, Social Media
Posted in Blogging, Business Development, Content Marketing, Marketing and Branding, Marketing Communication, Strategic Communications | No Comments »
Tuesday, June 23rd, 2015
“Does social media really work?” I get this question a lot and, as for most marketing communication-related questions, my answer is generally, “It depends.” It depends on what is being offered, who the audience is and what the goals/objectives are. Social media can certainly work to drive business results, but it is still not the answer in all cases.
Tags: Brand Management, customer engagement, marketing and branding, marketing communications, Social Media
Posted in Internet Marketing, Marketing and Branding | No Comments »
Wednesday, April 22nd, 2015
By Justin Grensing, Esq., MBA
There’s a certain feeling one gets when having a light bulb moment – a great idea that is so brilliant it absolutely must be acted upon. Similarly, a polished business strategy or project plan that is the result of hours and hours of consideration and mental exertion can be like a child one has groomed for success. But when that idea or plan gets shot down because it’s too risky or too expensive, or because your managers, customers or business partners simply don’t get it, it’s certainly a bubble-bursting moment.
Just as a great product or service is useless if it can’t be sold to the marketplace, a great idea is useless if it can’t be sold to the right stakeholders. What works for one executive won’t necessarily work for another; different leaders have different motivations, fears and triggers. Identifying those cues really requires knowing what type of executive you’re dealing with. (more…)
Tags: Change the Way You Persuade, Customer Communication, customer engagement, getting your ideas accepted, Harvard Business Review, Innovation, making a pitch, the pitch
Posted in Business Development, Career Advice | No Comments »
Thursday, January 22nd, 2015
One of the benefits—and potential downfalls—of the online environment is that it is a great equalizer. The smallest company, including solo operations, can present a “big company” feel, effectively competing against the big players in their industries. This can also present a downside, of course, for those seeking goods and services from online providers; all that glitters is not, necessarily, gold, so caveat emptor certainly applies.
Still, for small companies, and even individual practitioners in service industries like consulting, law, accounting, engineering, etc., it can be relatively easy to establish a strong presence online.
We’ve done that for our own marketing needs, and we work with a variety of other small businesses and independent consultants to help them establish a “big brand” online. In doing this, we have found some very important best practices that really must be adopted to generate results: (more…)
Tags: Advertising, customer engagement, facebook, Instagram, linkedin, Marketing, Pinterest, Social Media, twitter
Posted in Content Marketing, Internet Marketing, Marketing and Branding, Marketing Communication | No Comments »
Monday, November 24th, 2014
It’s probably no surprise that poor customer service can have an enormous amount of negative impact on your business. But what about poor service to employees? Does the internal satisfaction of your employees weigh on that metric? A recent article by Christine Porath in Harvard Business Review would suggest that it does. (more…)
Tags: customer engagement, customer loyalty, customer satisfaction, Customer Service, employee ambassadors, Employee Communication, employee engagement, employee satisfaction
Posted in Business Development, Internal Communication, Marketing and Branding | No Comments »
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