Financial institutions are on social media. Hospitals and healthcare systems are on social media. Even law enforcement agencies are becoming engaged. While some groups have, for very good reason, been slow to adopt social media as a means of communicating with various audiences, it’s fair to say that most organizations that have an audience of some sort have found social media to be a “must do” rather than a “we need to think about it.”
But not all.
Why? For many social media is still somewhat “frightening.” Security issues are certainly a concern. Other concerns center around the fear of receiving negative feedback. There are also, of course, practical issues related to who will manage the communications and conversations and how high quality content will be created on a regular basis.
All valid concerns, of course. But, although I still believe that not all social media communication tools are right for all organizations, I have come to believe that chances are there is at least one social media tool that is likely right for you! That tool may be a blog, it may be a proprietary chat group or forum or it may be one of the popular sites like Facebook, Twitter or LinkedIn.
Not adopting some form of social media in the 21st century is like not using the telephone in the 20th century (and like not using a smart phone is likely to be in the relatively near future).
Yes, communicating with the masses can be scary and does involve some risk. But as organizations as concerned about security, privacy and public opinion as the U.S. Military have found, social media can be a very cost-effective and measurable way to engage with various audiences to achieve desired objectives.
Not yet on social media? What are you waiting for?
Tags: blogging, blogs, Customer Communication, facebook, Healthcare, linkedin, Social Media, twitter, U.S. Military