Customer surveys are one of the most commonly used arrows in a marketer’s quiver. What better way to get an idea of how your customers think than by asking them directly? While the basic idea is sound, the execution of customer surveys is often lacking. (more…)
Archive for the ‘Business Development’ Category
Traditional forms of marketing often pose a challenge for businesses in that they are often necessarily reactionary. Generally, marketers can’t determine customers’ satisfaction with a product or service until it’s already been created and introduced. By that time, it may be too late. (more…)
It’s probably no surprise that poor customer service can have an enormous amount of negative impact on your business. But what about poor service to employees? Does the internal satisfaction of your employees weigh on that metric? A recent article by Christine Porath in Harvard Business Review would suggest that it does. (more…)
I had an experience recently that made me think: “Hmmm. Maybe this is one of the reasons the newspaper industry is struggling.”
After landing a new account recently, I began setting up my files and processes for gathering information about the client and sources of information that would help me stay on top of issues impacting them externally. This generally includes some combination of online sources, industry trade publications, etc. In this case, because of the type of business the client does, I decided to subscribe to the local paper because I wanted to add it to my morning reading ritual.
So, I went online to their website to subscribe. And that’s when the fun began. (more…)
There has, perhaps, never been a time when the old saying “content is king” was more true than it is today. Why? Because the concept of “content marketing” is taking the world by storm. Marketers have embraced the opportunity to share content with their audiences through a variety of channels including websites, blog posts, social media whitepapers and more.
The big challenge: Continuing to create content that will connect with an audience and connect them to some action–even if that action is simply feeling favorably about an organization and its products or services or considering someone a “thought leader.” (more…)
In the midst of the current Ebola outbreak, there has been much made of the role of big pharma in the race to stem the tide of the deadly virus. Many commentators, non-governmental organizations and governments have been critical of drug companies in the past and currently for what is seen as their lack of interest in developing vaccines and cures for illnesses that are deadly, but just not profitable.
But numbers are numbers, and the decision-makers of publicly-traded companies are obligated to conduct their business in a way that returns an acceptable return on investment to shareholders.
In an editorial for Forbes (more…)
Humility is a powerful thing, but it’s rarely seen in action. This may be because, in order to rise to the top, leaders need to have a strong ego and self-confidence. They must be willing to take risks and move forward, even in the face of significant adversity. Too often, though, leaders may be unwilling to admit when they’re wrong. After all, admitting that they’re fallible may seem, on the surface, as an admission of weakness.
However, the opposite is true. (more…)
Despite the fact that business and advertising classes and textbooks tell us that the first stage in the consumer decision-making process is identifying a need, there are certainly instances when consumers don’t know they have a need. That’s where innovators can have an edge.
Lee E. Miller and Kathleen Hayes Onieal recently wrote a blog post for Harvard Business Review called “Getting People to Believe in Something They Can’t Yet Imagine.” In the blog post, Miller and Onieal discuss the fate that often befalls new, groundbreaking innovations: Nobody believes they will catch on! The very fact that something is so revolutionary and unheard of often makes getting buy-in from key decision-makers next to impossible. The authors point out some of the reasons for this, including organizational inertia, fear of change, financial disincentives and fear of failure, among others.
So what can be done to overcome these obvious challenges? Certainly, companies introduce innovative products and services all the time. What makes the champions of change within those organizations succeed? Miller and Onieal point to several paths to success: (more…)