(Thanks to Gina Abudi for contributing this guest blog)
It is important for service-oriented organizations to regularly gather feedback from their clients. Unfortunately, too many organizations don’t bother to check in with their clients to see how things are going. The feedback you gather from clients will help in many ways, including: (more…)
Recently my husband went to the movie theatre to buy some tickets that we were going to give to some people who had helped us out recently. He wanted 8 tickets. The theatre said “no, sorry – we only (more…)
For years, the “baby boomers” represented the focus of much of society – from television programming, to advertisers’ focus to social media commentary from journalists and academics. But, today there is a new generation that is rapidly gaining attention and focus from these groups. (more…)
An article in the November issue of Entrepreneur raises an interesting perspective on the proliferation of big brands and whether having a big brand can, in some cases, be a negative.
Apparently, Starbucks – arguably a big, big, brand – is going incognito in some markets. It’s opening up neighborhood coffee shops (more…)
Last weekend I was at a craft show – an annual outing where I sell beaded jewelry that I design and “dabble at” throughout the year. Unlike previous shows, this year I sold hardly any ear rings, usually a high demand item both because of their uniqueness and low price I think (I have to be honest with myself!). This year I sold (more…)
Sometimes it can be the smallest of things that leads to a lost opportunity. Small things that can, I think, be easily corrected.
I had a personal example of this recently while working on a proposal for a branding project. I needed to gather some price information for some elements of the project. In two cases, I contacted two different individuals, asking for some estimates. In each of these cases, one of the people got back to me right away – the other, not at all. (more…)
Our water heater went out recently and my husband researched and ordered a part online from – www.plumbingsupply.com. Not the kind of company that one might, necessarily, expect anything special from, right? After all, a plumbing part is a plumbing part.
But the day the part was delivered – I heard my husband exclaim first: “Hey! The part is here!” and then, shortly after that, “Wow! Isn’t THIS cool!” (more…)
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